FAQs

Our chocolate is handcrafted in small batches using carefully selected, high-quality ingredients. We follow the bean-to-bar process, ensuring every step is intentional and transparent.

We use fine-flavour cocoa, real fruits, and no compound or artificial additives—delivering a richer, more refined chocolate experience.

Never. We only use pure cocoa butter—no vegetable oils or compound chocolate.

Our cocoa is currently sourced globally from regions known for their rich, fine-flavour beans. We're actively working on integrating Indian-origin cocoa into our process to celebrate and support local cultivation.

Yes, our dark chocolate variants are 100% vegan and vegetarian. However, chocolates containing dairy are not vegan, so please check the label before purchasing.

Absolutely. Our chocolates are naturally gluten-free and made in a gluten-free environment.

Yes, we use real candied dried fruits and high-quality natural essential oils—never artificial flavours or syrups.

Store in a cool, dry place, ideally at 10°C, away from direct sunlight and strong odours.

Our chocolates are best enjoyed fresh, with a shelf life of up to 12–18 months depending on the product.

We accept credit/debit cards, UPI, net banking, and leading digital wallets, all securely processed through Razorpay.

Yes, COD is available for select pin codes and order values. Additional charges may apply for COD orders. Please refer to our Shipping Policy for more details.

Absolutely. We use encrypted, PCI-compliant payment gateways to ensure all transactions are completely secure.

Yes, we ship pan-India through trusted courier partners.

Orders are typically delivered within 3–7 business days, depending on your location.

Yes, you’ll receive a tracking link once your order is shipped. You can track it via our website or the courier partner’s page.

We offer free shipping on prepaid orders above a certain value. Please refer to our shipping policy for more details.

Due to the perishable nature of chocolate, we do not accept returns. However, we offer full support for any damaged or incorrect orders.

If your product arrives damaged, please notify us within 2 days of delivery. For melted chocolates, refrigerate the product immediately. While we do not accept returns for melted products, we are here to help. Please refer to our Return & Refund Policy.

If eligible, refunds will be processed to the original payment method within 5–7 business days. Please contact us with your Order ID for assistance.

Yes, we offer replacements for products that arrive damaged or defective. Kindly reach out to us within 48 hours of delivery at return@chocolateandwhite.com

Unfortunately, orders cannot be canceled once placed.