Returns & Refunds Policy

Returns

All our shipments are inspected carefully before dispatch. If you receive a product in the below-mentioned state, kindly notify us within 2 days from the date of receipt of such shipments.

2 DAY RETURN POLICY: ACCEPTABLE REASONS FOR RETURNS:

You can notify a return of your product within 2 days of delivery if the product is Damaged, Leaking, Tampered, Broken Packaging
Wrong Product Delivered
Product Post Expiration Date
Incomplete Order / Missing Products

UNACCEPTABLE REASON FOR RETURN:

Opened / Used / Altered / Molten products.
Original Packaging (cartons, labels, etc.) missing.
The Return/ Replacement request is generated after 2 days from the date of delivery.
The Damaged/ Missing product is reported after 2 days from the date of delivery.
The product being returned for any other reason apart from manufacturing defects.
Molten products do not lose their fitness for consumption, they can be put inside the refrigerator to gain back their original form and consumed thereafter.
Issues such as stomach upset, headache, flavour appeal, flavour difference from one brand to other etc. would not be applicable for return. Please consult with your doctor before buying the product. Ingredients and allergen disclaimers are clearly mentioned on the backside of each products.

IN CASE OF AN ACCEPTABLE REASON FOR RETURN:

You will need to notify us within 2 days of receiving your product. Kindly ensure to email us images as proof at return@chocolateandwhite.com.
We will investigate and review your return request within 48 working hours.
If based on our examination, the product is beyond use and in damaged condition, then we will request you to discard the product. In this case, we will extend you a replacement accordingly.
In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges.
After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly.
Please note that replacement will depend upon stock availability.

Refunds

REFUNDS WILL NOT BE ISSUED IF:

The product returned by you is noticeably damaged and/or tampered with by you.
The shipping address you entered while placing an order is incorrect.
You have consumed part of the product and then decided to return it.
If you do not comply with the returns policy stated above.

REFUNDS MAY BE ISSUED UNDER THE FOLLOWING CIRCUMSTANCES:

The product ordered by you is not in stock with us.*
The shipping address is not serviceable by us.*
If you comply with the returns policy stated above
The product returned by you is found to be in good condition and is not tampered with.
You have paid twice for a single order from the same email address due to any connectivity or technical glitch beyond anybody's control.

Cancellation & Refunds

You can cancel your order anytime by sending us an email at return@chocolateandwhite.com before the order is dispatched. Orders once dispatched are not eligible for cancellation.
An order cancelled, will take 5 to 7 days for the amount to reflect in the original mode of payment.
Are there any processing fees for returns and replacements?
There is no processing fee for returns or replacements. However, in case you request a replacement of your product with a higher-priced product, you will have to pay the difference amount accordingly.

What are the modes of refund available?

To cancel, exchange or return the product email us at return@chocolateandwhite.com.
In the case of a prepaid order, the amount will be refunded to the same account from which the order has been placed. Only, once we receive the product and complete the verification process, the amount will be processed in 5-7 working days.
In the case of Cash On Delivery, the amount will be transferred to the Bank Account mentioned while placing the return request. Only, once we receive the product and complete the verification process, the amount will be processed in 7-10 working days.

In how many days will the money be refunded?

Once the refund request is processed, the amount will be transferred within 3-5 working days.

How many days will it take to deliver the replaced product?

Once the request for replacement of the product is approved, we will dispatch your replacement within 3-5 working days.