Refund Policy

Our simple process for returns, replacements, and refunds.

2 DAY RETURN POLICY

You can notify a return of your product within 2 days of delivery if the product is Damaged, Leaking, Tampered, Broken Product or Package
Wrong Product Delivered
Product Post Expiration Date
Incomplete Order / Missing Products

Opened / Used / Altered / Molten products
Original Packaging (cartons, labels, etc.) missing
The Return/ Replacement request is generated after 2 days from the date of delivery
The Damaged/ Missing product is reported after 2 days from the date of delivery
The product being returned for any other reason apart from manufacturing defect
Molten products do not lose their fitness for consumption, they can be put inside the refrigerator to gain back their original form and consumed thereafter
Issues such as stomach upset, headache, flavour appeal, flavour difference from one brand to other etc. would not be applicable for return. Please consult with your doctor before buying the product

You will need to notify us within 2 days of receiving your product
Kindly ensure to email us images as proof at return@chocolateandwhite.com
We will investigate and review your return request within 48 working hours
If based on our examination, the product is beyond use and in damaged condition, then we will request you to discard the product. In this case, we will extend you a replacement accordingly
In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges
After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly
Replacement will depend upon stock availability

The product ordered by you is not in stock with us
The shipping address is not serviceable by us
If you comply with the returns policy stated above
The product returned by you is found to be in good condition and is not tampered with
You have paid twice for a single order from the same email address

You can cancel your order anytime by sending us an email at return@chocolateandwhite.com before the order is dispatched
Orders once dispatched are not eligible for cancellation
An order cancelled will take 5 to 7 days for the amount to reflect in the original mode of payment

There is no processing fee for returns or replacements
In case you request a replacement of your product with a higher-priced product, you will have to pay the difference amount accordingly

To cancel, exchange or return the product email us at return@chocolateandwhite.com
In the case of a prepaid order, the amount will be refunded to the same account from which the order has been placed
Once we receive the product and complete the verification process, the amount will be processed in 5-7 working days (for prepaid orders)
In the case of Cash On Delivery, the amount will be transferred to the Bank Account mentioned while placing the return request
Once we receive the product and complete the verification process, the amount will be processed in 7-10 working days (for COD orders)

Once the refund request is processed, the amount will be transferred within 3-5 working days

Once the request for replacement of the product is approved, we will dispatch your replacement within 3-5 working days

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Refund Queries

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2 DAY RETURN POLICY

You can notify a return of your product within 2 days of delivery if the product is Damaged, Leaking, Tampered, Broken Product or Package
Wrong Product Delivered
Product Post Expiration Date
Incomplete Order / Missing Products

Opened / Used / Altered / Molten products
Original Packaging (cartons, labels, etc.) missing
The Return/ Replacement request is generated after 2 days from the date of delivery
The Damaged/ Missing product is reported after 2 days from the date of delivery
The product being returned for any other reason apart from manufacturing defect
Molten products do not lose their fitness for consumption, they can be put inside the refrigerator to gain back their original form and consumed thereafter
Issues such as stomach upset, headache, flavour appeal, flavour difference from one brand to other etc. would not be applicable for return. Please consult with your doctor before buying the product

You will need to notify us within 2 days of receiving your product
Kindly ensure to email us images as proof at return@chocolateandwhite.com
We will investigate and review your return request within 48 working hours
If based on our examination, the product is beyond use and in damaged condition, then we will request you to discard the product. In this case, we will extend you a replacement accordingly
In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges
After your product(s) is received, we will verify it against the claim and initiate the replacement or refund accordingly
Replacement will depend upon stock availability

REFUND

The product ordered by you is not in stock with us
The shipping address is not serviceable by us
If you comply with the returns policy stated above
The product returned by you is found to be in good condition and is not tampered with
You have paid twice for a single order from the same email address

MODES OF REFUND AVAILABLE

To cancel, exchange or return the product email us at return@chocolateandwhite.com

In the case of a prepaid order, the amount will be refunded to the same account from which the order has been placed

Once we receive the product and complete the verification process, the amount will be processed in 5-7 working days (for prepaid orders)

In the case of Cash On Delivery, the amount will be transferred to the Bank Account mentioned while placing the return request

Once we receive the product and complete the verification process, the amount will be processed in 7-10 working days (for COD orders)